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TonyofAZ's avatar
TonyofAZ
New Contributor
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Yesterday signed up for Ultimate Package

Yesterday I upgraded to the Ultimate package. Ever since then my Network Status shows a Service Interrupted message  for  My Internet. I've reset my modem countless times with no luck. My modem is a Cisco DPC 3010 (RSA3010). I have a wireless Linksys EA4500 router also.  

I tried to run the Internet Speed Check and when I depress the "Check Speed" nothing happens. I'm using Win 10 and Edge as my browser. Five dollars more for six months appears to be a good deal??

Any assistance would be appreciated.

Thanks. Tony Olson

 

  • JonathanJ's avatar
    JonathanJ
    @TonyofAZ

    The two things I'm seeing is your Cisco DPC 3010 is an 8x4 channel with upgrading to the ultimate package requires at least a 16x4 this link will help with that http://bit.ly/1l650yz. The second thing I'm seeing is your US/DS signal levels could be better check coax connection and make sure all ends are hand tight if there's a splitter try bypassing it.

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  • JonathanJ's avatar
    JonathanJ
    Former Moderator
    @TonyofAZ

    The two things I'm seeing is your Cisco DPC 3010 is an 8x4 channel with upgrading to the ultimate package requires at least a 16x4 this link will help with that http://bit.ly/1l650yz. The second thing I'm seeing is your US/DS signal levels could be better check coax connection and make sure all ends are hand tight if there's a splitter try bypassing it.

  • TonyofAZ's avatar
    TonyofAZ
    New Contributor

    As it turned out my problem had more to do with my using the Edge Browser. I changed my browser to Chrome and my modem problems appeared to go away. The Network Status "Service Interupted" flag went away without a new modem reset.

    I was able to check my Internet speed  (down in the 250 range).

    I still would like to know what caused the strange behavior with Edge?

    Thanks for the input jonathanj.

    Tony

  • JonathanJ's avatar
    JonathanJ
    Former Moderator
    Most welcome please let us know if you have further issues. Have you tried clearing cache/ cookies on Edge?

  • zia_karimi's avatar
    zia_karimi
    New Contributor

    My old account have been removed with my email and password.  I need  Cox McAfee  link free of charge to install now .Please HELP.

  • ChrisL's avatar
    ChrisL
    Former Moderator
    @zia karimi

    You can sign into your http://www.cox.com account using your primary Cox username and password to access Internet Tools to download the McAfee provided by Cox.