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H20's avatar
H20
New Contributor

Wrong recording start time on DVR

Saturday (5/20) many of the preset recordings start times were changed to one minute earlier, i.e. 6:00 became 5:59. The real start times according to the Guide remain even numbers. Today I canceled a bunch of them for today and tomorrow then reset them to record. Some picked up even start times and some picked up the :59 type number. 1012 (Omaha educational) reset picked up the :59 start time, 1005 (Omaha CBS) reset picked up :00 start times, and 1009 (Omaha ABC) didn't seem to want to show as being recorded after my reset. What is going on?????

Today (5/22) update: I didn't notice this before but I really wasn't looking at it. The stop times are all 1 minute after the time shown by the Guide. I know this happens occasionally but every program that has a weird start time also has a 1 minute late stop time. Also, today I booted the DVR to see if it would solve the problem but it hasn't. Help!

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  • StephanieA's avatar
    StephanieA
    Former Moderator
    H20

    What model DVR do you have? Please confirm all the setting options for the recording. Are this series recordings or one time?

  • H20's avatar
    H20
    New Contributor

    What model DVR do you have? I don't know how to determine that. The only thing I could find either displayed by the DVR are on the device itself that looked like a model was 'XGI-A'. We got it last fall. At that time it was the latest & greatest which would handle either 2 or 6 channels at a time. If you tell me where to look for the model & what type of number and/or name I am looking for, I would be happy to do that.

    Please confirm all the setting options for the recording: They are all set to Start on Time, Stop on Time, Saved until Space Needed. They are a mixture of Record New Only & Record New & Repeat Episodes.

    Are this series recordings or one time? Series but I just set a single episode which ended up having the same problem.

    Today, I deleted one series then re-established it to record and they all ended up with the early and late start times. 

  • StephanieA's avatar
    StephanieA
    Former Moderator
    Which title did you set up and what options did you select? I'm going to do the same in the office to verify the outcome.

  • H20's avatar
    H20
    New Contributor

    To simplify things, I made sure a news program I routinely record was not set to be recorded then established it to record every new episode. Its normal start time is 10 pm and stop time is 10:35 pm. After setting to record, tonight's episode starts at 10:00 pm & stops at 10:36 pm (wrong stop time). I verified thru the Guide that tonight's episode starts at 10 and ends at 10:35. All subsequent episodes start at 9:59 and end at 10:36 pm...both wrong start and stop time. The info:

    Channel 1009 in Omaha (KETV)

    Newswatch 7 at 10:00 pm

    Record--Only New Episodes

    Channels--KETVDT Only

    Save--Until space is needed

    Keep--All episodes

    Space--As Needed

    Start Time--On Time

    Stop Time--On time

  • StephanieA's avatar
    StephanieA
    Former Moderator
    Are you scheduling the recordings on the host or client receiver?

  • StephanieA's avatar
    StephanieA
    Former Moderator
    I will need to reset the receivers from here. The reset will cause the service to go down for about 20 minutes. When is a good time?

  • H20's avatar
    H20
    New Contributor

    Any time prior to 12 noon CDT. 

  • StephanieA's avatar
    StephanieA
    Former Moderator
    I tried resetting your receivers from here and I'm showing the host is not online. Is the cable straight from the wall to the receiver or is there a splitter? Is the host connected to a power stripe or an outlet that is connected to a switch on the wall?

  • H20's avatar
    H20
    New Contributor

    The cable is straight from the wall to the receiver. It is plugged into a power strip but is receiving power. I just turned it on and It is displaying tv programs, etc. When I turned it on I got the message about the set top box having been off for so many hours saving electricity. Would that be the reason it would show as offline? I left the DVR turned on if that helps.