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Ashley_Hayes's avatar
New Contributor


So....Some guy cutting the lawn, ran over the cable for our internet....Had a tech come out and put a new one in. We have ethernet cable to the modem and we have internet on the computer. But, I have no WifI and I have spoken to 4 different techs and they dont seem to understand what Im trying to do. My wifi isnt connecting, the names on the network and wifi have set back to default. And no matter what I try and bring up the wifi to redo it. I have an Ubee Modem and a HP computer with Windows 10....Can anybody tell me how I activate this WIFI, when none of the usernames/passwords work...not even the default ones the techs gave me. It shouldnt be this hard.

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  • JonathanJ's avatar
    Former Moderator
    @Ashley Hayes

    Please email full address and primary name on the account to so we can take a look.