Why is tech support so terrible?

Hi Den702,

That's not the experience we want for you. We are here to help. Please provide details about your issue.

Brenda
Cox Support Forums Moderator

Pull up my file and see for yourself.  You guys are living up to the way southpark portrays cable companies.  I called in about my modem dropping non stop, and get treated like a jerk by your employees.  One even transferred me to retentions so maybe i should close my *** account

http://southpark.cc.com/clips/qblqju/the-cable-company-runaround

Hi Den702,

Thank you for the information. Please email us at cox.help@cox.com so we can look into this for you.

Brenda
Cox Support Forums Moderator

Since no one wanted to help me, I did one even better than emailing the atrocious support team at cox...

##- Please type your reply above this line -##

Hi Dennis,

Thank you for your submission. Your request has been received and assigned Ticket No. 207XXXX. Throughout the complaint process, you will receive periodic emails updating you about the status of your complaint.

If you have information to add to your complaint, please respond directly to this email.

You can view a list of frequently asked questions at: https://consumercomplaints.fcc.gov/hc/en-us/articles/205082880.

Your submission provides the FCC with important information we can use to develop policies to protect consumers, remedy violations of the Communications Act, and encourage future compliance with the law.

Thank you for your help in furthering the FCC’s mission on behalf of consumers.

This email is a service from FCC Complaints. 

Hi Den702,

We want to help. Please email us at cox.help@cox.com so we can look into this for you.

Brenda
Cox Support Forums Moderator

What's goin on with Cox.  Are you guys scamming people?  'Inflating the numbers'? How can I use 56gb on a day when my modem wasn't working?  

XXXX XXXX Account number: 5810XXXX 


Dear XXXXX,

Thank you for being a valued Cox High Speed Internet customer.

As of November 28, 2017 your household has used 85% of your data plan for the current period, which ends on November 30, 2017. Your data plan includes 1024 GB per usage period which includes your base data plan and any additional data plans you have purchased.

If you exceed your data plan, we will automatically provide you additional blocks of 50 Gigabytes (GB) of data for $10 each, as needed. There will be no change to the speed or quality of your service if you exceed your data plan.