Why does there need to be a cap?
The internet isn't some finite resource that has to be used sparingly. You aren't going to run out of internet. Why isn't the limit just the bandwidth that we pay for?
What's the point of paying for fast internet? We will just get to the cap faster and then will be useless.
What's the point of having a service you have to constantly monitor and worry about costly overages?
I find it particularly insulting that you mentioned in your email, "Thanks for continuing to use Cox as your internet provider." I don't have a choice. There is no other cable provider for my apartment complex. As soon as I do have a different option, I will be leaving Cox and not looking back.