Why are Cox Chat Representatives telling me that I am not allowed to record PPV events?
I recently began a chat with a representative by the name of David E. I had been charged for a PPV event replay after being told that I would not. The reason I was authorized the replay is because my DVR system did not record the original event. David E. told me that I was not allowed to record PPV events. I had to call in in order to resolve my issue (wasting time on hold and on the call), and the representative confirmed that I am, in fact allowed to record PPV events. She even linked me to the portion of the rules which stated that fact. It follows:
Purchasing PPV From the Program Guide on a DVR Cable Box
- Press the GUIDE button.
- Press the arrow buttons to highlight the PPV program you want to purchase.
- Press SELECT.
- Select either:
- Buy and Record this show
- Buy this show
- View this channel now
- Press SELECT.
- Press the A button to return to the Program Guide.
If a supervisor reads this, please educate your employees, so that they aren't giving out false information to customers.
