We will need to trouble shoot and resolve the service issue before reviewing the account for any adjustments. What problems are you having? Do you get an error message? What devices and browsers are you using?
Same problem here! It's been extremely slow for over a month now. Takes forever to load mail. Link on Cox's side? I'm use Mac, Sierra, and I am up to date with everything. No error messages, Safari browsing, classic cox, I use Cox home page, etc.
My email also takes multiple attempts to log on. Also addresses are completely garbled--any suggestions on clearing up the address problem. Cox service is a sham. Been using cable all over the U.S. and Cox is the worst!
I still can't send or receive cox.net webmail. I've been told (via phone, since we can't communicate via cox.net) there is a server issue, and my account is caught in it. And they're sorry about the "inconvenience" "Inconvenience" like your ATM is down once? Or the grocery store ad said Coke 12-packs were 4/$1 when it should have read 4/$10?
MY "inconvenience" is that the lawyer, doctor, accountant, broker - all have my cox.net address. And I have no idea who has emailed me and why. And there is not timeline given for the fix.
I've opened a gmail account, and will start replacing cox.net with gmail as soon as I get my cox.net account back.