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carlosprpr's avatar
New Contributor


I am getting the following message when trying to log in to Contour from the cox main page:

Whitelabel Error Page

This application has no explicit mapping for /error, so you are seeing this as a fallback.

Fri Feb 03 00:07:59 UTC 2017
There was an unexpected error (type=Unauthorized, status=401).
Authentication Failed: Error validating SAML message

1 Reply

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  • Hi Carlosprpr,

    That's an unusual error! What browser are you using? What happens when you go to Are you able to log in and access TV Online content?