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h78boyd's avatar
h78boyd
New Contributor

When is End of Support of Docsis 2.0 Modems

I am in the Lake Forest, CA and I have SURFboard SB5101 modem which is working fine.  Has a date been set when cox will no longer support Docsis 2.0 modems on the network?

Thank you,

h78boyd

cable modem
cox internet
cox support

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  • Bruce's avatar
    Bruce
    Honored Contributor III

    Speed and bandwidth didn't matter to me, so I held onto my DOCSIS 2.0 until it finally perished.  When I exchanged it at a Cox Service Center, the representative wanted to charge me.  I don't remember if Cox charged me for the original modem during my initial setup (I'm sure they did), but I wasn't paying an inflated price to replace a broken Cox modem.

    I was anticipating a reason to experience another provider, so I asked the rep to cancel my account.  The rep rewarded my loyalty...I'm still with Cox...and speed/bandwidth still don't matter to me.

    The upgrade worked in my favor but if you have to finally replace your modem, you should buy your own.  I'm sure a moderator can provide a link to their list of compatible modems.

  • h78boyd's avatar
    h78boyd
    New Contributor

    Thank you for the reply on Docsis.2.0.  I am currently on the Cox Essential Internet which it is fine for my use.  The speed is very stable at 15 / 2 Mbps.

    Thank you,

    h78boyd