Good afternoon everyone,
I use a TiVo Roamio Plus and until around the 25th or so of May was having no issues with their skip mode functionality. Then it just stopped being there. After speaking to a TiVo rep, they indicated that they don't have that functionality on MPEG-4 signals.
So my questions is, is that in fact the signal sent on HD channels now on Cox and was this change made around that time?
Thanks in advance for your help.
Check your Channel lineup for any channel with a small △ next to it. Those are broadcast in MPEG4. Most are in the 1000's and are lesser known channels like TWC Deportes HD or HBO Zone (West) HD. Is it just effecting those recorded channels? Most channels will still be in MPEG2 because many Cox cable boxes can't view MPEG4 channels.
I doubt MPEG is the reason skip isn't working. Are you recording the program you want to skip on THAT Tivo and had it been over a hour since the recording?
Thanks for the response. So I just found that if I delete the show, wait 30-60 seconds skip mode applies to the show then I can recover it so the CSR from TiVo was leading us down the wrong lane on that. Since I am not the only one having that issue occur it's clearly a TiVo issue and not something Cox has changed.
I do appreciate your quick response though.
the TiVo rep was wrong the latest TiVo software includes support for skipmode on mpeg4 https://support.tivo.com/articles/Essential_Summary/TiVo-Software-Version-Information
As I understand it, the skip feature works off a profile created by Tivo for that program. It dictates where the skips can happen and what they skip. According to their website, it can take up to hour for them to create it and upload it to the Tivos. It sounds like that profile isn't being applied to the recorded program until after it is recovered. Is there any diagnostic you can run on a recorded program to try to sync the profile without deletion? Assign it to different folder?
Also, does it happen with a confirmed MPEG2 channel too? Wasn't there some talk of the Tivo Romio only getting MPEG4 support via firmware?
I know there are some Tivo experts on this forum. I will do the nerd rain dance and see if we can get BryanInPHX to respond.
Thanks, should have looked for myself rather than trust that answer. Didn't seem right when I read it, felt like a blow off and that sorta confirms it.
Tecknowhelp said:
As I understand it, the skip feature works off a profile created by Tivo for that program. It dictates where the skips can happen and what they skip. According to their website, it can take up to hour for them to create it and upload it to the Tivos. It sounds like that profile isn't being applied to the recorded program until after it is recovered. Is there any diagnostic you can run on a recorded program to try to sync the profile without deletion? Assign it to different folder?
Also, does it happen with a confirmed MPEG2 channel too? Wasn't there some talk of the Tivo Romio only getting MPEG4 support via firmware?
I know there are some Tivo experts on this forum. I will do the nerd rain dance and see if we can get BryanInPHX to respond.
I have no idea why deleting and recovering a program would enable SkipMode, but I have seen a few instances where that was the case, I have also seen where a recording was unplayable, but then deleting and recovering also fixed the playback error.
TiVo supports SkipMode on MPEG4/H.264 channels as of SW Vers 20.6.1, not all TiVos have received 20.6.1 yet, some are still on 20.5.9. Although, it looks like 20.6.1 is being rolled out to the general public today.
Cox does not use MPEG4/H.264 on any of the networks that TiVo has SkipMode available on. Currently Cox only uses MPEG4/H.264 on Premium (non-commercial channels).
SkipMode tags are generated in "real-time" on the East Coast, so for customers in the East & Central Time zones it may take 15-30 minutes or more to get the SkipMode data after the program has ended. For customers in the Pacific or Mountain Time zone, SkipMode should show up almost immediately upon refreshing the "My Shows" list, just launch "My Shows" and move the cursor up/down to refresh.
If someone is suddenly having issues with SkipMode not showing up at all, my first suggestion would be to reboot the TiVo DVR.
To download the SkipMode data an active Internet connection must be available. After the TiVo has downloaded the SkipMode data, no Internet connection is needed to use SkipMode.
There are also a few causes a specific program may not have SkipMode,
1) Corrupt Captions (although TiVo has improved the algorithm to compensate for Caption issues)
2) The TiVo employee tagging the commercial breaks, took a break
3) Interruption in the program, Breaking New, Loss of signal, extreme uncorrected errors in the stream.
::bows:: ::sacrifices a old mouse to the computer gods::
Appreciate your help as well bryaninphx. The only thing I can think of might by uncorrected errors in the stream but....signal strength stands at an average of 88-89% (one tuner is 91 one is 87 for a high/low).
At any rate, if I can/do get a resolution to this issue I will be sure to post it here in case it helps someone else with the same issue.
