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BrentP's avatar
BrentP
New Contributor

What realistic speed should I be getting with Ultimate? Tests seem low.

SB6813 Modem

Asus RT-N66R Router

Gigabit capable NIC

Connection is wired

Latest Test from Cox...

54.44 Mbps Down

17.44 Mbps Up

15ms Latency

14 Replies

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  • AllenP's avatar
    AllenP
    Valued Contributor

    I assume a typo & it is an SB6183 modem, if so you should get full Ultimate speed with a wired connection.  I would test eliminating the router, with a direct wired connection to the modem.

  • Hi BrentP,

    Ultimate should be giving you up to 200mbps. Was your wired test performed while connected to the router or modem?


  • BrentP's avatar
    BrentP
    New Contributor

    Connected to the router.

    Direct to modem gave the following:

    Latency - 9ms

    Down - 67.94

    Up - 22.72

  • BrentP's avatar
    BrentP
    New Contributor

    Am I getting throttled? Fresh Win10 install and get 600ms spikes in CSGO connected straight to the modem. When pinging the IP for the Baton Rouge Cox point, the longest packet trip was 1625ms and a spike would occur every 15-20 packets.

  • Tecknowhelp's avatar
    Tecknowhelp
    Valued Contributor II

    Can you post your signal levels from 192.168.100.1?

    Also, can you post a tracert to one of the servers you play on?

  • BrentP's avatar
    BrentP
    New Contributor

    I'll get a server route tonight when I play and notice the spike again. Didn't think about doing it last night.

  • AllenP's avatar
    AllenP
    Valued Contributor

    Your downstream power levels are approaching out of spec.  Acceptable is between -10 to +10 dBmV, absolute max is between -15 & +15 dBmV.  Closer to zero the better.  10 out of your 12 channels are outside "acceptable" and you also have a high number of uncorrectable errors.  First thing I would check all the cables, from the dmarc to your modem.  Are all cables good, not showing any sign of wear or cracking?  Are all connectors firmly attached and tight?  Are there any splitters in the line?  If so, can you bypass them?  You are getting ingress from somewhere, you may need Cox to send a tech to help solve it.  Could be noise entering on the inside lines or coming from the street feed.

  • BrentP's avatar
    BrentP
    New Contributor

    ***Edit***

    Checked the dmarc box outside and the connection was good with no corrosion. Went in the attic and there was a splitter for the living room(modem) and the bedrooms. I don't have cable, so I removed the bedroom ones as I don't have a coupler on hand. I'm about to tie a rope to the outside cable in the attic and just run it down directly to the modem, since all TVs in the home use streaming.

    Thanks. I'll check everything from the dmarc to the modem.

    AllenP said:

    Your downstream power levels are approaching out of spec.  Acceptable is between -10 to +10 dBmV, absolute max is between -15 & +15 dBmV.  Closer to zero the better.  10 out of your 12 channels are outside "acceptable" and you also have a high number of uncorrectable errors.  First thing I would check all the cables, from the dmarc to your modem.  Are all cables good, not showing any sign of wear or cracking?  Are all connectors firmly attached and tight?  Are there any splitters in the line?  If so, can you bypass them?  You are getting ingress from somewhere, you may need Cox to send a tech to help solve it.  Could be noise entering on the inside lines or coming from the street feed.

  • ChrisL's avatar
    ChrisL
    Former Moderator
    @BrentP

    Can you try signing into your http://www.cox.com account and doing some speed tests there both with and without the router? That would at least give us a better picture of your on-network speeds.