what does it take to get the TV tools listed in cox.com/resaccount/home.cox to actually WORK?
Time and time again, after successfully logging on to https://www.cox.com/resaccount/home.cox I attempt to access in "My TV", where in bold green type is listed "Service Connected" with a green check mark, the tools labeled "Channel Lineup", "TV Listings" and "Contour Preferences".
Clicking on "Channel Lineup" yields the following on screen message:
Find Your Favorite Channels
Tell us where you are and we'll show you the channel lineup for your area. Just use the locator in the upper-right corner of the page to pick your Cox market.
Note: You must be in a Cox market to view any channel lineup.
Clicking on "TV Listings" brings this:
Tell us where you are and we'll show you the TV Listings for your area, or sign in to view the lineup for your account and record to your Cox DVR.
Note: You must be in a Cox market to view TV Listings. Just use the locator in the upper-right corner of the page to pick your Cox market.
Even more frustrating (once again considering that I've already logged in as a subscriber) is the "Contour Preferences" icon, where I continually get:
My Contour Preferences
We don't see any Contour devices on your account.
Looking to upgrade your TV experience?
Get personalized recommendations based on the programs and channels you love to watch from any room in your home with Contour.
**with the added insult of a radio button to Upgrade to Contour**
At first I thought it was the Windows 7 browser I was using (Pale Moon), so I tried all of the above in Internet Explorer 11, where I got the same negative results. On my MacBook Pro using Safari the results are----guess what?---still shut out.
None of the above computers I use have any trace or indicator of having been owned, possessed or infected with virus or malware.
Why even have, feature or even display online tools and utilities when they continually fail to function?
I'm all ears as to how best to alleviate or remedy this situation.