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tonguetwister's avatar
tonguetwister
New Contributor III

what does it take to get the TV tools listed in cox.com/resaccount/home.cox to actually WORK?

Time and time again, after successfully logging on to https://www.cox.com/resaccount/home.cox  I attempt to access in "My TV", where in bold green type is listed "Service Connected" with a green check mark, the tools labeled "Channel Lineup", "TV Listings" and "Contour Preferences".

Clicking on "Channel Lineup" yields the following on screen message:
Find Your Favorite Channels

Tell us where you are and we'll show you the channel lineup for your area. Just use the locator in the upper-right corner of the page to pick your Cox market.

Note: You must be in a Cox market to view any channel lineup.


Clicking on "TV Listings" brings this:
TV Listings


Tell us where you are and we'll show you the TV Listings for your area, or sign in to view the lineup for your account and record to your Cox DVR.


Note: You must be in a Cox market to view TV Listings. Just use the locator in the upper-right corner of the page to pick your Cox market.


Even more frustrating (once again considering that I've already logged in as a subscriber) is the "Contour Preferences" icon, where I continually get:
My Contour Preferences

We don't see any Contour devices on your account.

Looking to upgrade your TV experience?
Get personalized recommendations based on the programs and channels you love to watch from any room in your home with Contour.

**with the added insult of a radio button to Upgrade to Contour**


At first I thought it was the Windows 7 browser I was using (Pale Moon), so I tried all of the above in Internet Explorer 11, where I got the same negative results. On my MacBook Pro using Safari the results are----guess what?---still shut out.

None of the above computers I use have any trace or indicator of having been owned, possessed or infected with virus or malware.

Why even have, feature or even display online tools and utilities when they continually fail to function?

I'm all ears as to how best to alleviate or remedy this situation.

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  • Andrew_Wees's avatar
    Andrew_Wees
    Contributor III

    you might get a faster reply if you call in since it sounds like an account issue anyway.  our's is working fine

  • ColleenD's avatar
    ColleenD
    Moderator
    chaloots,

    When you get the error saying you must be in a Cox market to view any channel lineup are you going to the top right and picking your city and state, or entering your zip code? This information for your area is stored as a cookie on your computer and is not tied to signing in. If cookies and cache are cleared on your device the location you may have previously chosen is reset.

    As far as the Contour Preferences message goes, I've reported this for you.



  • tonguetwister's avatar
    tonguetwister
    New Contributor III

    Thanks for the suggestion of verifying my Cox market info from the top right menu bar, ColleenD. It worked for Channel Lineup and TV Listings.What other recourse (Cox Support link, site) would a subscriber have to find this remedy but by asking this direct, particular question?

    Unfortunately I keep getting the same negative, unsuccessful result when trying to access Contour Preferences:

    We don't see any Contour devices on your account.

  • ColleenD's avatar
    ColleenD
    Moderator
    chaloots,

    You are not required to be signed in to the site to access channel lineups or tv listings so accessing accurate lineup and TV listing information only requires you to select your area. If we tied this information directly to your login and account it might be difficult to access the information you'd want if you were visiting a different area.
    The Contour Preferences error has already been reported, we're investigating and will follow up with you when we have more info.

  • tonguetwister's avatar
    tonguetwister
    New Contributor III

    Thanks once again for the pertinent, clarifying info, ColleenD.

    One further comment, if I may?---I consider myself to be fairly savvy in computer/internet related topics as in how to search for solutions with the tools at hand, but my impression in this and a few other areas related to the Cox site have left me with the perception that if not for pure dumb luck discovery, or having the good fortune to get the attention of the right person at the right time by asking the right question, worded the right way...what I'm saying, or asking, is where within user-access Cox land would a subscriber be expected to find and learn finer-grained details like this?

  • StephanieA's avatar
    StephanieA
    Former Moderator
    Our site should be designed to expand the location box when there are not using a cashe page. Please clear your cookies and cache and try www.cox.com again. Let us know if the location box opens.

  • tonguetwister's avatar
    tonguetwister
    New Contributor III

    Presumably my installation of CCleaner scours browser cache as well as unwanted cookies as I've never had a problem with any other website in logging on, though I've come to suspect that Cox is just----a tad different than most.

    As far as I can see and remember, the location box in the upper right menu bar has always opened and been visible with all fresh, new attempted loggons.

  • Allan's avatar
    Allan
    Moderator

    @chaloots,

    Please try to manually delete your cache this time and let us know if that helps.

    Thanks,

    Allan - Cox Support Forums Moderator.