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T_Hannify's avatar
New Contributor

Welcome to the TV Support Forum!

Cox stated they would replace our existing equipment including modem and equipment as part of the bundle price of $129.99 plus taxes.  Our first bill came in at $180.32.   When we discussed this discrepancy with Cox they stated that their advertisement clearly states equipment is extra.  Their own website showing this bundle package does not state this.  There is nothing directly attached to their promotional material on their website that states this.  However, if you scroll down to the very bottom they said, they have some small print that states the equipment charges are extra, but their actual advertisement does not refer to these charges, does not alert the customer to their potential and leads customers to believe that "installation is free."   Installation means whatever is needed to offer the services being advertised which includes necessary equipment unless clearly otherwise stated.  

Forum: TV Forum
Posted: 4 Apr 2013
Post Subject: Welcome to the TV Support Forum!
Post author: ChrisB

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