Week long gigblast outage

How does Cox justify week long hardware induced outages for internet services? Phoenix gigablast out from last monday in September until (per helpless Cox Chat support) october 3.

Why are all the outages NEVER noted on your "user" pages as you indictate they would be? (click "Check outages" and you get infinite loop just returning you to your user page that has NO INFORMATION on outages whatsoever.

Can I guess that the only people who get compensation for loss of at least a quarter of a months service are those that complain the loudest, how many users too frustrated by past interactions with "customer service" (have you sat through cox phone hold times?) just sit and bear it. Can you say Class Action lawsuit fodder? 

Cox needs a wholesale revamp of customer service practices, right now it's simply customer disservice...