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Gerry's avatar
New Contributor II


I have setup a number of folders in my webmail account. Several folders have more than 500 saved messages. Lately, I have unable to scroll to the earliest saved messages in these folders. It does scroll with some delay thru the first 5 screens. However scrolling much more than this results in delays of several minutes. And trying to the get to the earliest messages is impossible as the screen does not want to scroll to the end. How can I get to the earliest messages? This was not a problem before the new webmail was implemented. I'm well within my message limits. Using IE11.

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  • Gerry's avatar
    New Contributor II
    TiffanyR said:
    Hello Gerry,

    Have you tried deleting the browsers cache and cookies? If not, I would give that a try. If you still have trouble, you may want to create additional folders to lessen the amount of emails per folder.

    Tried that, no improvement. Looks like the new webmail can't handle more than a couple of hundred messages per folder gracefully. Plus it is noticeably slower than its predecessor.
  • Karen_R's avatar
    Former Moderator
    Hello Gerry,

    Have you tried using a different web browser like Mozilla Firefox or Google Chrome?