Webmail Login Error Message "404 Bad Request"
On 2013 Feb 7, I reported by telephone to Mike (Ticket #1463491) at Cox Tech Support that I had started getting a "404 Bad Request" error message whenever I attempted to log into Webmail using the Safari browser. I previously had years of reasonable success accessing Webmail using Safari and had not recently changed anything on my computer. There were no other problems accessing other internet sites and pages. Mike told me this error code indicated a problem with my computer. Mike told me to reset Safari. This fix worked, but required that I reset Safari every time I wanted to log into Webmail. I was also informed that I might try using a different browser.
I was suspicious of this explanation, so I tried using other computers and browsers to access Webmail. On a Windows machine using Internet Explorer, I found that I consistently had to try twice to get logged into Webmail. However, I did not get the "404" error message. On a newer Mac using Safari, I repeatedly had the same result with the "404 Bad Request" message which would only go away after resetting Safari. Resetting Safari also meant I had to identify my location every time I logged into Webmail. I loaded Google's Chrome browser onto this newer Mac and was able to log into Webmail without any problems.
I called Cox Tech Support back on 2013 Feb 12 to report the results of my investigation. I spoke to Brett, gave him my report and told Brett how unhappy I was with the poor technical support previously provided. Brett had no response to offer. I hung up in disgust and started thinking seriously about finding another internet service provider or switching to a different mail service. This thought was reinforced every time I had to restart Safari in order to access Webmail.
Suddenly, about a week ago, a month after the trouble first started, I tried logging into Webmail without resetting Safari and found to my surprise that the dreaded "404 Bad Request" message did not appear and I was logged in just like the good old days. So far, the problem has not recurred.
Do you think the real problem was with Cox or with my computer?