Webmail access for new users
I just added 4 additional user ID's for family on my Cox account. These user ID's were just deleted from my parents' closed account because they moved outside the Cox service area, and the user ID's were added as secondary users on my active account. Everything seems to work as expected for a secondary user except for webmail.
The email service as IMAP email is working. We have verified that all 4 users can send and receive messages using Outlook 2016, but after they sign into the Cox website, they only see the page below when they try to access webmail. Is there normally a delay for webmail access to be established for a new user ID, or is this a technical issue that requires further technical support?