Forum Discussion

adamL's avatar
New Contributor

Very unstable upload speeds - need solution

I have had 2 techs out to my house to diagnose the issue.

tech 1 said my router was bad. I replaced it.

tech 2 said there is a lot of noise on the node that my connection is on, and a team was working on it, should be IMPROVED by friday the 10th. it hasn't improved. 

I even upgraded my router again and tried testing the connection straight from the modem. I have been waiting months on this to be resolved, and am in dire need of assistance. I could work with a connection ranging from 3000kbs-6000kbs, but the drops to sub 2k and even ZERO? This needs more attention.

here is the result log from my latest attempt to stream gameplay:

17:49:44.578: Output 'adv_stream': Total frames output: 46843 (60998 attempted)
17:49:44.578: Output 'adv_stream': Total drawn frames: 61082
17:49:44.578: Output 'adv_stream': Number of dropped frames due to insufficient bandwidth/connection stalls: 14155 (23.2%)

here are multiple test screenshots:


CPU: i7 7700k


Modem: Arris SB6141

Router: Netgear Nighthawk X4S - AC2600

I am connected wired to the router.

an email to with service address and traceroute has been sent 

1 Reply

Replies have been turned off for this discussion
  • adamL

    Thanks for sending your information. We will continue working with you via email.

    Cox Support Forums Moderator