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Bill_Kir's avatar
Bill_Kir
New Contributor

VERY slow Internet Speed

Last Friday, we went with an upgrade to a newer Contour (the one that you can speak to).  Since then my 55Mbps speed has dropped to less than 5Mbps.  I called twice and nothing was done to restore my previous speed.  They created a ticket and two people worked on it to restore my speed.  Since then I have had one day with a speed in the upper 30's.  All other days have been at or below 6 or 7 Mbps.

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  • ChrisL's avatar
    ChrisL
    Former Moderator
    @Bill_Kir

    I looked from this end and the modem doesn't appears to show any kind of signal issues which is what I would expect to see when changes are made such as what you've reported. Would it be possible to try connecting a PC directly to the modem and pushing the modem's reset button and see if you still have speed issues connected that way?

  • No_More_Cable_B's avatar
    No_More_Cable_B
    New Contributor

    No More Cable Bills:

    [Copy&Paste the link to view video]

    https://www.youtube.com/edit?video_id=wROUdmO-uY8