Forum Discussion

Varying_speeds's avatar
Varying_speeds
New Contributor

Varying speeds

Hey I have had Cox Premier for about a year and a half now. I have had more issues than I can count. My biggest issue is the speeds are nowhere near consistent. I am a gamer and my playstation 4 is not getting the speeds that I am paying cox to provide. I have had my PS4 serviced twice and nothing is wrong with the PS4. I have had my router and modem replaced 3 times in the last year. One minute I might get 20Mbps down and 5mbps up and then the next minute I would get 80 down and 7 up. I have had technicians out to the house 7-8 times in the last 6 months and every time they come out and run the in home tests, everything is fine, they find nothing wrong. I have called playstation and cox both numerous times and now I am just tired of getting the run around. I would like some answers.

Arris TG2472 wifi connection issues
complaints
connection issues
connection issues limit dev
connection issues playstation vue playstation vue lafayette
connection issues uncorrectables
cox internet settings
poor speed
speed

1 Reply

Sort By
Most LikedOldestNewest
Replies have been turned off for this discussion
  • LatitiaS's avatar
    LatitiaS
    Moderator

    Hi Varying speeds,

    I can only imagine how I'd feel if I had to deal with ongoing issues.  I understand these problems must be extremely frustrating.  It sounds like there could be WiFi interference.  Have you tried connecting a device directly to the modem (bypass the router) to see if the problems persist?