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Gary_Gaddie's avatar
Gary_Gaddie
New Contributor

using Cox Cloud Drive

I enter my normal Cox login name and password and get back 'invalid username.... when trying to run Cloud Drive.

Why?

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  • ReneeG's avatar
    ReneeG
    Former Moderator
    Hi Gary Gaddie,

    Are you receiving this error message via a mobile device or when you sign in through a desktop?

  • Wall_E__Cox's avatar
    Wall_E__Cox
    New Contributor

    I can't get into Cloud Drive either, whether I'm using my android app or windows 10 desktop. The app rejects my name and password. The desktop gives me an HTTP 500 error about the server.

    I've got files I need to access - what's up?

  • EdwardH's avatar
    EdwardH
    Valued Contributor
    @Wall E. Cox It sounds like the account may not be responding are you able to access the account through our Internet Tools site to view the Cloud directly without the programs? You can access Internet Tools https://myaccount.cox.net/internettools/ here.-Ed
  • No_More_Cable_B's avatar
    No_More_Cable_B
    New Contributor

    No More Cable Bills:

    [Copy&Paste the link to view video]

    https://www.youtube.com/edit?video_id=wROUdmO-uY8