If you are looking to replace the receiver, our customers have the option to swap a receiver at our Cox Solution Store. Any recordings would be lost on the swap, and there is no guarantee the Solution Store would have a 9865 HDC Contour 2 receiver in their inventory. If that is something you'd want to look into, then https://www.cox.com/residential/contactus.html is a link to our website with a map of store locations-- you may need to enter your zip code to get a local map.
I have tried to swap the receiver, three times. Each time, I verified first that they had the Cisco 9865 HDC Contour 2 on hand. Each time, I took time off to go to a store. Each time, the person at the store said there is no such box.
So, again, HOW do I get a Cisco 9865 HDC Contour 2 Set-top box?
They need to be trained that "does not exist" and "not currently available in this area" are NOT the same thing!
My problem is that EVERY time I make an inquiry on *this issue* I get a *different* answer. Where can I get a difinitive answer from someone with both some technical understanding and knowledge of the facts?