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pv_user's avatar
pv_user
New Contributor

User connected to a known proxy??

I have used the STARZ app for a couple years now by logging in through Cox cable.  Today I got the message “The user is currently already connected to a known proxy” when I tried to log on.  What does that mean?  Is this a problem with the app or my account?  I changed my password in case someone else is using my account.  I still get the message within the app.  This is frustrating!  I just used the app three days ago.

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  • Allan's avatar
    Allan
    Moderator

    Hello,

    That does not sound good at all and we can certainly look into this for you. Are you able to login to the Starz website with the same login and password? 

    Thanks,

    Allan - Cox Support Forums Moderator.