USA Network shows up as temporarily off air
Please advise when this temporary situation will be resolved.
Forum Discussion
8 Replies
Replies have been turned off for this discussion
- Hi Morrison,
Is the USA Network displaying "Temporarily Off Air" on both TVs? Are both the SD and the HD versions of USA Network affected?
Only the HD channel on my TV that has a Contour menu system. It shows on my non-Contour box fine on both HD and SD.
- Hello Morrison,
I understand you're getting this on one channel to a receiver in the home. Does the error message go away after channeling up a couple times, then back down? If no resolve, I would then recommend to unplug the power to the receiver for 20 seconds. Allow the reset to complete, then turn to this channel.
I have tried all of this and it remains an issue for this channel on HD on Contour only. Should I exchange my box?
- Morrison,
Customers have the option to swap receivers at our Solution Stores; however, we can't determine if a receiver swap would resolve the Temporarily Off Air message on the Contour receiver for USA HD. Is there a splitter attached to the coax between the wall and the back of the Contour Receiver?
We can send a refresh signal to the Contour Receiver only. A reset would interrupt cable service to this one receiver for several minutes. We can do this for you at any time.
Please send the refresh signal to see if that fixes it.
- The refresh signal has been sent. If this doesn't resolve the error message, we can reserve an appointment for a field technician.
I would suggest swapping the Contour box with the non Contour box and see if the problem follows the Contour box. If it does, you know it probably a issue with the box. If it doesn't and the other box doesn't work where the contour box is now, then the problem is more likely the wiring and getting a new box won't help.
