Upload speed only 2/3rds of what I should be receiving.
I had to call in to tech support last night to get my service sorted out. Turned out that Cox had the wrong modem information linked to my account so I wasn't provisioned for the proper speed level. After they fixed that my downstream went up to the 300mbit+ that I should be receiving.
Upstream is a different story, though. I've run speed tests on Cox's speed test as well as Speedtest.net and random file size tests on Testmy.net - all of them put me right around 20mbit rather than the 30mbit+ I should be provisioned for.
Here is a copy/past of my modem's upstream channel information. The moderm is a Arris Surfboard SB6190 so it has 32 downstream channel and 8 upstream channel capacity.
|Upstream Bonded Channels|
|Channel||Lock Status||US Channel Type||Channel ID||Symbol Rate||Frequency||Power|
|1||Locked||ATDMA||3||5120 kSym/s||34.00 MHz||45.25 dBmV|
|2||Locked||ATDMA||4||2560 kSym/s||38.90 MHz||46.75 dBmV|
|3||Locked||ATDMA||2||5120 kSym/s||27.50 MHz||46.75 dBmV|
|4||Locked||ATDMA||1||2560 kSym/s||22.60 MHz||45.25 dBmV|
Can anyone advise on this? Phone tech support said there was nothing more they could do to assist.