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Sl4ck3r's avatar
Sl4ck3r
New Contributor

upload consistency of service

I'm attempting to qualify for a work from home position and the speed test requires and download and upload Consistency of Service of 70% or higher.  My speed is more than enough, my download COS is 88% but my upload COS is 66%.  What can be changed or tweeked to raise this to above 70%??

connection issues

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  • ChrisL's avatar
    ChrisL
    Former Moderator
    @Sl4ck3r

    As how DOCSIS Internet is a shared media there's simply no way to guarantee a minimum level of service due to factors outside of anybody's control which is why we advertise it as an "up to" speed.  Using a wired gigabit Ethernet connection however eliminates any of the challenges that come with wireless.  If you are needing a guaranteed level of service it may be worth speaking with our business services group to see what offerings may be available at your given location.

  • Tecknowhelp's avatar
    Tecknowhelp
    Valued Contributor II

    Are you testing QoS or COS? COS tags won't work on Cox network. What results do you get when you test here? Or try pingtest.net but you have to use Internet Explorer and have updated java. In general, the way DOCSIS and ICMP work, you won't get a very accurate CoS result. It's like trying to juggle on a swing set. 

  • Sl4ck3r's avatar
    Sl4ck3r
    New Contributor

    I'm not sure how a speedtest will help resolve a Consistency of Service issue.  This has nothing to do with speed it has to do with CONSISTENCY... right now my upload spikes up and down all over the place and isn't consistent at least 70% of the time.  Based on research regarding the same kind of issue most times I've seen the COS way above 70%  See the graph below for a "visual"

    Download speed  7545 Kbps
    Upload speed  7057 Kbps
    D/load COS  88 %
    U/load COS  67 %
    Min RTT  72 ms
    Max RTT  79 ms
    Avg RTT  75 ms
    RTT Consistency  91 %
    Max Delay  71 ms
    Avg Delay  6 ms
    Effective Speed  10698 Kbps
    Route Speed  7282 Kbps
    Forced Idle  31 %
    Route Conc  1.5
    Download test  s
    Upload test  s
    Errors  -
    Test 0 [Unknown]

      

  • Tecknowhelp's avatar
    Tecknowhelp
    Valued Contributor II

    Sl4ck3r said:
    This has nothing to do with speed it has to do with CONSISTENCY

    It was a link to a speed test that also measures latency. Are you seeing any problems with latency spikes? Packet loss? My Upload COS is 29% and I have no problems with VOIP, video streaming or gaming. 

    Download speed  13578 Kbps
    Upload speed  7762 Kbps
    D/load COS  90 %
    U/load COS  29 %
    Min RTT  36 ms
    Max RTT  46 ms
    Avg RTT  41 ms
    RTT Consistency  78 %
    Max Delay  32 ms
    Avg Delay  2 ms
    Effective Speed  20503 Kbps
    Route Speed  14563 Kbps
    Forced Idle  34 %
    Route Conc  1.5
    Download test  s
    Upload test  s
    Errors  -
    Test 0 [Unknown]