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jlkrol's avatar
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Upgraded to premiere - same speed as preferred

Today I ordered an upgrade from preferred to premier. Order status says complete but I'm still only getting 50mb down. Help! Order#11385044. I've done online modem reset. Also reset physical modem and router. Router supports up to 802.11ac

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  • jlkrol,

    The purpose of the Cox Internet Forum is to allow customers to discuss technical topics related to residential Cox High Speed Internet services with other customers. If you need help with billing or other account specific issues, please reach us on Twitter at @CoxHelp, visit us on Facebook, or at

    Please include your account information and a detailed description of the problem and a reference to your forum thread so we can look into this for you.

    Additionally, please check your modem against the Cox Certified Cable Modems at to ensure compatibility.