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chrisdao1's avatar
chrisdao1
New Contributor

Upgraded to Cox Ultimate package but only downloading at 60 mbps

Hello,

I recently upgraded from the preferred package to the ultimate package but my internet download speeds won't seem to go past 60 mbps. I've contacted Cox through chat 3 times on the matter and all times, all they did was reset the modem from their end which didn't solve the problem. I currently have a Arris Surfboard SB6183 cable modem which is compatible with the Ultimate package. Any ideas on what seems to be the problem?

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  • LatitiaS's avatar
    LatitiaS
    Moderator

    Hi chrisdao1,

    I'd like to take a closer look to see what is going on.  Please send us an email to cox.help@cox.com with your account information so that we can check the modem transmissions.  Please be sure to include this thread.  We look forward to hearing from you. 

  • currytl's avatar
    currytl
    New Contributor

    Must be nice. I have premiere and get 10 down and 11 up. I have had techs out to my apartment in the last year and they can't seem to figure it out...without trying to blame my equipment cause they can't figure it out.