Forum Discussion

chrisdao1's avatar
New Contributor

Upgraded to Cox Ultimate package but only downloading at 60 mbps


I recently upgraded from the preferred package to the ultimate package but my internet download speeds won't seem to go past 60 mbps. I've contacted Cox through chat 3 times on the matter and all times, all they did was reset the modem from their end which didn't solve the problem. I currently have a Arris Surfboard SB6183 cable modem which is compatible with the Ultimate package. Any ideas on what seems to be the problem?

4 Replies

Replies have been turned off for this discussion
  • Hi chrisdao1,

    I'd like to take a closer look to see what is going on.  Please send us an email to with your account information so that we can check the modem transmissions.  Please be sure to include this thread.  We look forward to hearing from you. 

  • currytl's avatar
    New Contributor

    Must be nice. I have premiere and get 10 down and 11 up. I have had techs out to my apartment in the last year and they can't seem to figure it out...without trying to blame my equipment cause they can't figure it out.