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kenlive2001's avatar
kenlive2001
New Contributor

upgraded to 150Mbs Premier but only getting 94 at best. plugged directly into my router with a 6 foot cable.

upgraded to 150Mbs Premier but only getting 94 at best. plugged directly into my router with a 6 foot cable. no chat available on Sunday

poor speed

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  • TLG's avatar
    TLG
    New Contributor

    Does your router support gigabit? If not, you won't be able to go over 100. 

  • DerrickW's avatar
    DerrickW
    Valued Contributor
    HI, are there any splitters or amplifiers connected to the cable outlet? We can check for signal issues on our end if you provide the account information. Send an email to cox.help@cox.com, we'll look into the speed issues you're having.