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like00111's avatar
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upgraded from 15Mbps to 100Mbps and speeds are now worse

As the title says, I have just recently upgraded my internet services, which it is suppose to be faster, right? Well wrong my speeds are now worse if not the same as they were before I upgraded. 

After talking to several agents today to no avail, they pulled the smooth move of trying to charge me a whooping $75 just to send a technician out to my house who is honestly going to look at the same things as they did and all of a sudden find out the problem.

Has anyone else had this problem and how did you get it fixed? Should I report to the Better Business bureau and switch internet providers? Because this is kind of ridiculous.  

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  • Hi like00111,

    I'd like to take a closer look at your issue.  Please send us an email to with your service address and account details.  Please be sure to include the URL for this thread.  We look forward to hearing from you soon.