Unreliable internet

Hello,

Last sunday (11 dec 2016) there was a cable television outage in this area.  Once that was fixed, the internet became unreliable.  The modem/router resets seemingly spontaneously.

Since then, I have reset the computer(s) attached to the router.  I have reset the modem.  I have left the router/modem unplugged for >5 minutes and plugged them back in.  I have tried leaving the homelife wireless router off of the modem.  A technician was dispatched and luckily the problem occurred while he was here.

He checked the health of the modem/router, checked the power levels and we looked over the netlog.

The router resets every time a TLV-11 unrecognized OID message occurs.  Once things come back, older notice(6) entries disappear from the netlog, which seems strange.

Below is a sample of today's log.  The modem has reset itself three times while typing this message.

It is my understanding that TLV-11 messages generally are harmless, but since every time the modem reset this occurs it makes me wonder.

I have  looked up the CMTS mac address and it indicates that the sender is a Cisco device of some sort.  The technician didn't have anything else he could do once investigating the router/modem health and finding it good.  There was the suggestion that the TLV-11 message was being sent from the wirless (WNR2000v5) connected to the modem for the homelife.  The MAC address doesn't match, however, and it has been unplugged and disconnected while I have been writing this message. 

I feel I am out of options at this point since all indications are the equipment is good, but obviously constant and random resets are not ideal.

Perhaps the modem needs to be re-provisioned?  I really don't know.

A phone rep did reset the modem remotely on sunday.