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Dannyman's avatar
Dannyman
New Contributor

UNAUTHORIZED ORDERs for PREMIER PHONE SERVICE

Two months in a row I have received an order confirmation for Cox Premier phone service that I did not order. Cox says that it was ordered online but Im the only one who has access. Is it possible that a Cox employee is getting a bonus for upgrading customers and I am a victim of internal hacking? I cant see why anyone else would want to hack into my account for this reason. Has anyone else had this problem with unauthorized orders being made?

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  • NicholeC's avatar
    NicholeC
    Moderator
    Hi Dannyman,


    I'd really like to take a closer look at this. Please email us at cox.help@cox.com. Please include your full name, address, and the link to this thread.


    Thank you,
  • Guy_in_Las_Vega's avatar
    Guy_in_Las_Vega
    New Contributor

    Same thing just happened to me yesterday, May 16, when I took my service off seasonal Never had the Premier service before, don't want or need it.! Will be calling COX immediately. 

  • LatitiaS's avatar
    LatitiaS
    Moderator

    Hello Guy in Las Vegas,

    I want to investigate this further.  Please send us an email to cox.help@cox.com with your account details, and be sure to include the link to this thread.  

  • JonathanJ's avatar
    JonathanJ
    Former Moderator
    @bina

    We can look into this please email full-service address and your full name to cox.help@cox.com