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djgibby's avatar
djgibby
New Contributor II
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Unable to sync my Contour 6 dvr to Cisco standard HD receiver.

We moved to a new house.  We brought our Cox equipment from our old house to our new one.  A Cox tech came out and connected everything so we had Cable TV working.  A week prior to hooking up the cable, COX remotely connected our new home/address so I could connect to the internet as the Technician wasn't due to come out for a week and I had to connect for work.  I was able to get the internet going once I found where the main line outlet was and connected my router to the internet/phone COX box.  Sooooooo... A day after the Technician left my wife noticed that we were unable to view any recordings on the Contour DVR from our CISCO HD Receiver.  We were able to do this from our old house and this is the same equipment.  I tried to find help via chat but they could not figure it out.  They said that the Cisco standard HD receiver cannot view DVR's from the Contour box.  I told them it could at our other house. (I don't think they believed me.)

Our Main cable line come into the house, an inline ANTRONIX GLF-1002 is connected to a "splitter" that has a booster connected to an outlet, then this connects to a splitter that connects to our cable outlets.

When we try to view recordings from the Cisco standard HD receiver here at our new home we get a message that a DVR and subscription is required.  We can view the recordings from the DVR but not the Cisco standard HD receiver. 

Any Ideas?

  • djgibby's avatar
    djgibby

    e-mail from Cox.help: The service code that allows the boxes to network to deliver the playback was missing. I have updated the account and the playback option should work now.

    And it does work now.  Yay!!

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  • wees41's avatar
    wees41
    Contributor II

    you most likely will need cox  out for moca install

  • Becky's avatar
    Becky
    Moderator
    Hi Djgibby,

    I'd like to take a look at how your account is set up. It's possible the account is missing the code that networks the DVR host and client receivers. Please email your full name, address, and Cox PIN to Cox.Help@cox.com. Also, please include the URL link to this page so we'll have your original post. We’ll get to the bottom of this for you!


  • Tecknowhelp's avatar
    Tecknowhelp
    Valued Contributor II

    My guess is the splitter isn't MoCA compatible. I would also suggest a professional install.

  • djgibby's avatar
    djgibby
    New Contributor II

    I splitter idea may be the issue....  I did have a professional install.  Unless the Cox Tech that came out was not really a Cox Technician.  :o)

    I didn't bring any splitters with me.  The Tech used 2 new Antronix splitters.  One is on a booster, the other is a 5 way splitter.

  • djgibby's avatar
    djgibby
    New Contributor II

    e-mail from Cox.help: The service code that allows the boxes to network to deliver the playback was missing. I have updated the account and the playback option should work now.

    And it does work now.  Yay!!

  • Becky's avatar
    Becky
    Moderator
    Hi Djgibby,

    That's great news! I'm glad we were able to take care of that for you. Please let us know if we can help with any issues or questions in the future.

  • Tecknowhelp's avatar
    Tecknowhelp
    Valued Contributor II

    Can a moderator explain what happened in more detail? What service code is required?

  • ColleenD's avatar
    ColleenD
    Moderator
    Tecknowhelp,

    My original answer was going to be "If I told you I'd have to kill you." LOL But really, the intent of our forums is for customers to primarily assist each other. Since there's no way for a customer to verify this type of information on their own, it may not be appropriate or helpful to customers to provide a service code.


  • Tecknowhelp's avatar
    Tecknowhelp
    Valued Contributor II

    ColleenD said:
    or customers to primarily assist each other.

    Good luck with that. I think the floating user count for this forum is like 20. It also doesn't help when every other thread has a moderator asking the OP to email them and take the conversation offline. If you were in the middle of helping someone, would you like it if someone swooped in and told the person you were helping to go somewhere else? I think the problem may be this is the first forum any of the moderators here have moderated. They treat it like it's a ticket queue with priority being no un-answered threads, with no priority going to helping the forum's community grow, so it hasn't.

    PS. Don't take this rant as a personal attack on you. You are one of the few moderators here that don't talk like a robot and actually promote conversation.