Unable to sync my Contour 6 dvr to Cisco standard HD receiver.
We moved to a new house. We brought our Cox equipment from our old house to our new one. A Cox tech came out and connected everything so we had Cable TV working. A week prior to hooking up the cable, COX remotely connected our new home/address so I could connect to the internet as the Technician wasn't due to come out for a week and I had to connect for work. I was able to get the internet going once I found where the main line outlet was and connected my router to the internet/phone COX box. Sooooooo... A day after the Technician left my wife noticed that we were unable to view any recordings on the Contour DVR from our CISCO HD Receiver. We were able to do this from our old house and this is the same equipment. I tried to find help via chat but they could not figure it out. They said that the Cisco standard HD receiver cannot view DVR's from the Contour box. I told them it could at our other house. (I don't think they believed me.)
Our Main cable line come into the house, an inline ANTRONIX GLF-1002 is connected to a "splitter" that has a booster connected to an outlet, then this connects to a splitter that connects to our cable outlets.
When we try to view recordings from the Cisco standard HD receiver here at our new home we get a message that a DVR and subscription is required. We can view the recordings from the DVR but not the Cisco standard HD receiver.