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gowri's avatar
gowri
New Contributor

Unable to sign in to my account when out of the country

My account doesn't have my SSN linked to it. Instead, it has a pin associated with it. When I tried to login to pay my bill from Dubai, U.A.E, the account asked me for my SSN and it doesnt let me proceed with anything there. What do I do for the same?

complaint SSN4issue

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  • MaryF's avatar
    MaryF
    Former Moderator

    Hello gowri,

    There is an extra layer of security put in place when the account is accessed from outside of the U.S.  I understand that you don't have your SSN linked to the account.  Please send us an email at cox.help@cox.com with your full name and street address so we can further assist with your account.  Thanks.