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CoachBombay's avatar
CoachBombay
New Contributor II
Solved

Unable to Set DVR

Hello Support,

I have been unable to set a DVR recording from either a laptop or a phone since my service began in June.  I see the option on your website, but it does not work.  I started a thread about this months ago and it went no where so I decided to be patient and hope either the cell phone app or website functionality was fixed with an update, but that still has not happened.  I was going to attach a photo of the error but it appears the photo attachment piece of your forums is broken as well as it gives me the error "select a photo from your computer" even though a .jpg is already selected.  The error I'm seeing when attempting to set a DVR recording is, "you do not currently have tv service".


Here is the link to my old post which was never resolved.

http://forums.cox.com/forum_home/tv_forum/f/4/t/14435.aspx

Anything you can do to get this functionality working would be much appreciated.  Also, it would be awesome if you could add DVR functionality back to the cell phone app as that worked great before you moved to the Contour app.

Thanks,

Matthew O'Brien

  • CoachBombay's avatar
    CoachBombay

    My issue was resolved by using the cox connect app instead of the contour app.  Thanks support.  

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  • DustinP's avatar
    DustinP
    Moderator
    Hi CoachBombay,

    Thank you for this update. I was able to review the error you referenced when trying to access the TV Listing/ program recording on your laptop. The Cox Connect App, are you able to access the TV Listing option, and when tapping a program to record, does an error appear after you tap [Record]?

    What is the Version Number of the app on your iphone?

    We may need to check provisioning for the username. We can take a closer look. Please email us back at cox.help@cox.com with your cox.net username and a copy of the link to this forums.

    Thank you,

  • tezizzm's avatar
    tezizzm
    New Contributor

    I am having the same issue and the representative I chatted online with yesterday told me it was due to an outtage in my area.  Sounded like BS since I too had experienced the same issue of the course of several months.  I'm starting to believe this is an unimplemented feature that Cox is giving the run around about.

  • StephanieA's avatar
    StephanieA
    Former Moderator
    Hi Everyone,

    We will need to trouble shoot your account and user name to get this resolved. Please email me at cox.help@cox.com with the account details, your user name, and a link to this post in order to continue.

  • CoachBombay's avatar
    CoachBombay
    New Contributor II

    Thanks Stephanie,

    Just sent this email to the email you provided.

    Hello Support,

    I am not able to set my DVR remotely from either my phone or the cox.com website.  I was asked by a tech to send an email and include a link to my forum post.
    My cox.com username is coachbombay.
    When I select TV Listings & Set DVR it says I do not have TV service.
    Also, any plan to add setting DVR functionality to the mobile app?  This was a feature you supported before moving to Contour and I greatly miss it.
    http://forums.cox.com/forum_home/tv_forum/f/4/p/15871/60599.aspx#60599
    Thanks,
    Matthew O'Brien
  • CoachBombay's avatar
    CoachBombay
    New Contributor II

    My issue was resolved by using the cox connect app instead of the contour app.  Thanks support.