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webbjm's avatar
webbjm
New Contributor

Unable to Send Email from iPhone 6S

Unable to send email from iPhone when away from home.  Receive error message:  Cannot Send Mail.  The user name or password for "SMTP:webbjm@smtp.cox.net" is incorrect.  Have deleted and added email account to phone.  Have checked and rechecked user name and password with Cox and webmail.  Using SSL; Server Port 465.  

I am able to send email and my memory is that the outgoing mail server was working at one time . . . after I purchased the phone.  Spent almost one whole day on phone with Verizon support, after which they referred me to Cox.

Please, please, please help!!!!!

3 Replies

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  • Hello,

    We can look into this issue for you. Please send us an email with your full address, the email account effected, and the smtp server settings so we can help resolve this issue for you. 

    Thanks,

    Allan - Cox Support Forums Specialist

  • crackers's avatar
    crackers
    New Contributor

    Have tried every that was suggest and still get an erroe that sayes that cox sever won't accept my repy or new email this has been almost a month with this problem

  • MaryF's avatar
    MaryF
    Former Moderator

    Hi crackers,

    Please email us at cox.help@cox.com with your full name, street address, the email address affected, and a link to your post so we can take a closer look at your issue.  Thanks.