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Doug_C's avatar
Doug_C
New Contributor
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Ultimate Tier Multiple IPs lost?

Looks like the Ultimate Tier customers grandfathered with 3 IPs are now limited to 1 without any form of notice? Can cox confirm this?

-Doug

  • @Doug C

    Unfortunately the provisioning to support this end of life feature simply is not in place anymore. Any changes made to an account with this grandfathered feature will likley trigger a reprovisioning on the modem resulting in the modem getting an updated config.

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  • Tecknowhelp's avatar
    Tecknowhelp
    Valued Contributor II

    I too would like a moderator confirmation. One confirmed it was still grandfathered as of 6/22/16, and indicated it was still active as of 7/22/16, but said it was available "as of now" which seems to say it was going to be removed soon. Around that time (7/26/16) another thread popped up saying it was no longer available or grand fathered. 

    So I think the 3 DHCP IP with Ultimate was removed sometime between 7/22 and 7/26 but it still hasn't been documented anywhere.

    One work around would be to assign and use a IPv6 address to the devices now using single IPv4 IPs. This is hard to do, and possible impossible depending on your network setup, but is worth mentioning. The other option would be to get a Cox Business account and pay for the extra 2 IP's. Another (and barly worth mentioning) option is you could order 2 other internet services with their own modems and IPs. 

  • ChrisL's avatar
    ChrisL
    Former Moderator
    @Doug C

    Unfortunately the provisioning to support this end of life feature simply is not in place anymore. Any changes made to an account with this grandfathered feature will likley trigger a reprovisioning on the modem resulting in the modem getting an updated config.

  • Doug_C's avatar
    Doug_C
    New Contributor

    So it's confirmed that Cox is quietly killing the feature without notice. No changes were requested by me for me account and this was removed, thus Cox pushed a change with the targeted reason of removing the feature.

    It's unfortunate as Cox's IPv6 implementation is very limited at this point, reliability is questionable, and use isn't ideal and doesn't meet spec.

    Thank you for taking the time to confirm that they've at least killed the provisioning part of it, Chris. At least we're able to get useful information through this channel and it's made searchable so others aren't left in the dark wondering.