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MattR's avatar
New Contributor

Ultimate Package but only getting half advertised speed.

Modem is a Zoom 5341J

Router is a Netgear N300

When I first got the service a year ago the speeds were fine, but over time they have dropped to around 30mbps at their lowest. Main connection is hardwired to router.

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  • Tecknowhelp's avatar
    Valued Contributor II

    To get Ultimate speed you need a modem with atleast 16 downstream channels. I would suggest the Netgear CM500.

    Also, what model router do you have? N300 is a Wifi speed, and covers many models. If it's the WNR2000v3 then your speed will further capped by the 10/100 switch inside. 

    What speed do you get direct to the Zoom modem?

  • luxv661's avatar
    New Contributor

    You're also getting half the advertised data plan