Forum Discussion

20YrCustomer's avatar
20YrCustomer
New Contributor
Solved

Ultimate Internet and Digital Phone

In my area (Connecticut) the speed of Ultimate Internet was recently increased to 300Mps.  While this is great, Cox is not able to provide a phone/modem combo to take advantage of the speed increase unless you rent the TG2472 for an additional $9.99/month.  I have been told the additional rental is due to the TG2472 also having a wifi/router included.  So basically Cox is charging me for the Ultimate Internet but unless I pony up another $9.99 per month for features I don't need, I can't utilize the increased speed along with the digital phone.  Is there another way to do this without me renting another device?  I currently have the DPQ3212.

cable modem
DOCSIS 3.0
  • AllenP's avatar
    AllenP

    It's kind of a catch-22.  You need a 16x4 or 32x8 DOCSIS 3 modem to take advantage of Ultimate speeds.  You can continue to use the free (included in phone service) 3212 for phone only and add an SB6183 (16/4) or SB6190 (32x8) for internet.  You would have to purchase the modem but it's yours, no monthly payment to Cox.  Another option: cancel the Cox phone service and use the monthly savings to pay off your modem.  Hopefully, you will save enough each month to pay for the modem in 3-4 months.  If you need to keep a landline, you can go with a VoIP service like Google Voice using an adapter like Obihai or OOma.

1 Reply

Sort By
Most LikedOldestNewest
Replies have been turned off for this discussion
  • AllenP's avatar
    AllenP
    Valued Contributor

    It's kind of a catch-22.  You need a 16x4 or 32x8 DOCSIS 3 modem to take advantage of Ultimate speeds.  You can continue to use the free (included in phone service) 3212 for phone only and add an SB6183 (16/4) or SB6190 (32x8) for internet.  You would have to purchase the modem but it's yours, no monthly payment to Cox.  Another option: cancel the Cox phone service and use the monthly savings to pay off your modem.  Hopefully, you will save enough each month to pay for the modem in 3-4 months.  If you need to keep a landline, you can go with a VoIP service like Google Voice using an adapter like Obihai or OOma.