Two issues I need help with badly
1. I tend to my Aunt and Uncle's computer who live about 5 miles away (also cox). I use 'remote utilities' to connect and manage their work. but it is excruciatingly slow, and I frequently lose the connection. I do the same for my other aunt/uncle who live in the house across the street from where I am (Sun City).
there is an alternate way to connect and that goes IP to IP bypassing the proxy server in between and I think this might help. But I can't get into their modem (from their house. I can get TO the admin login, but not logged in).
The admin username/password is not available. I tried using cox chat support but they REPEATEDLY tell me to use a guest account which isn't going to do anything. i need the ADMIN account credentials so i can open the port temporarily when I have connection issues so I can go direct.
After almost half hour with this i'm referred to call. So I do and the wait time is 30 minutes. Are you kidding me? and thre is no callback feature? who in the world has time to sit on hold for that time to get tech support?
Does anyone know a better way to accomplish this, or another app? It really doesn't matter which app, even if I use RDP because I would still need to open a port or at worst put the PC in the DMZ long enough to work.
I need a better solution because i would say i get 30 to 45 seconds of active connection then lose it for up to 2 minutes before it comes back for a half a minute again.
If I can resolve both of these issues I could live with the tech support.
Anyone have any ideas?
I've got issues with my modem (TG2472). no matter how i get in, i see "Your unit is updating, please wait for a moment." for a LONG time. Sometimes 20 minutes or more, and this happens with every page change.
Also just a whine break. I know it takes a long time to bring up all the channels, but does it sound normal to take 8.5 minutes to get my modem fully online from unplugged? This isn't an exaggeration.
Does anyone have a better recommendation of a modem to buy?
PS
I will say I had packet loss issues and it turns out it was the demarc. but when I finally got through the tech (a well educated tech) got here within 5 minutes of his scheduled time and was very knowledgeable
