Twitter support & Password reset blocked
This appears to be a recurring or never actually solved problem. Please help.
I do not receive twitter support or twitter password reset e-mails in my cox account. I do receive regular twitter notifications about people tweeting etc.
If I use a non-cox account, I get support e-mails.
My problem is that my twitter account is linked to my cox account and I need to reset my password to clear an account lock. This can only be done if cox e-mail works correctly.
This appears to be a cox issue but cox does not believe it. If cox support would read their own forums, they would see that this is an ongoing problem.
I called and actually spoke to cox tech support and when I asked if twitter was being blocked, he responded that cox was not related to twitter. Although technically correct, a completely useless response. I explained that I knew that cox was not related to twitter and I asked again if cox was blocking twitter. He finally said that cox has no filters that block twitter.
I have checked my spam and deleted folders. Nothing there.
I have set spam settings to "move to spam folder". Nothing twitter there.
There is no place to whitelist e-mail so no help there.
I have used multiple methods to access my cox e-mail (outlook, Thunderbird, webmail). Nothing there.
If you don't believe it is a problem, just search your own forums for "twitter".
I do believe this is not limited to cox. Google search finds the issue at multiple ISPs.