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lowdollar's avatar
New Contributor

TV screen phone caller ID

How the heck do I turn TV  screen phone caller ID on? 

32 Replies

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  • Hi lowdollar,

    What type of cable equipment do you have? Scientific Atlanta (Cisco) or Motorola?

  • ReneeG's avatar
    Former Moderator
    Hi lowdollar,

    To access your TV caller ID, you will need to tune to channel is 1001. To enable this feature, (1) Press the blue COX button on the remote. (2) Use the arrow buttons to highlight Caller ID and then press SELECT. (3) Use the up and down arrow buttons on your remote control to highlight the Caller ID Status option. (4) Use the left or right arrows to select either ENABLE (ON) or DISABLE (OFF). (5) Press A to save your changes and return to the TV Caller ID menu. (6) Press Exit to close the TV Caller ID menu.

  • sistermoe's avatar
    New Contributor

    I am having the same issue.  No Caller ID showing up on my tv anymore, as of the last few days.

    I double checked the settings on my remote (went into Menu and then made sure TV Caller ID is "enabled"), and also disconnected power from the DVR box for over 2 minutes, rebooted, and still no caller ID.

    COX:   I just sent an email to about this, with my account info.  You will see my email address as      Ph number ending in 7568.

    Help, please!

  • Same issue here too.  It just stopped working a few days ago.  Turning it off and back on, or rebooting the box does nothing.  Please fix Cox.

  • sistermoe's avatar
    New Contributor


    Have you had any luck yet with your Caller ID showing up again on TV?

    Still nothing at my end.

  • MaryF's avatar
    Former Moderator

    HI Davidoo,

    Please send us an email to with your full name and street address so that we can further investigate.  Thanks.

  • feiter's avatar
    New Contributor

    Hi Mary...I am having the same problem....I was new to COX a few months ago and have the Cox Ultimate TV package with Contour remote.  Up until a month or so ago I could see incoming calls on my TV screen and realized a few weeks ago this just stopped working.  I tried using CHAT and the person kept telling me to use the menu button the my remote and go to Settings and Caller ID....I do not have a settings or a Caller ID anywhere when using my Countour Remote...she got frustrated and could not help me.

    I would like this fixed or at least know why it stopped working or was removed as a feature from me...

    ***edited by SHARIELH, Moderator***

     Removed personal information

  • Hey Feiter,

    I've edited your post removing your personal information. Are you having this issue on all TV's in the home? Does the Caller ID work on the Phone?
  • The TV Screen  phone Caller ID has not been showing up for the last month or so, I called COX support in Sept 3 and reported the issue, they reset the box and still did not work and was promised it would be rectified in 24 hours.

    Now it is over 10 days the issue is still not resolved, and it appears other customers are encountering the same issue.

    The caller ID shows up on the phone but not on the TV screen , appreciate a resolution and a response.