TV screen phone caller ID doesn't work

Hello,

Is this happening with all tvs in the home or just one? Also, is the caller id for the phone working properly?

Thanks,

Allan - Cox Support Forums Moderator. 

All. The point is that there is no way to turn the function on.

this page is suppose to have info: http://www.cox.com/residential/support/phone/article.cox?articleId=0da113d0-7282-11e0-cd09-000000000000#related-articles

I think the latest Contour build hosed this tv on screen ID.

Aquinas,

To turn TV Caller ID on or off on the new Contour services please navigate to Settings/Preferences/Notifications/Contour Voice

Contour Voice notification is on, but on screen caller ID doesn't work.

by the way what does "voice notification on" have anything to do with on screen caller ID.

OK I see that: Incoming phone calls and text messages are on.

Does that mean I no longer can see the caller ID on the screen?

Aquinas,

The description of the options in the Notifications section explain what each section is for. Please try turning the feature off and then back on to see if it will correct the problem. Let me know what you find the next time someone calls.

Aquinas,

With it o, you should see incoming call banners displayed. You'll need to turn Contour Voice off and back on again please.

Thanks, that did it.

Hello Aquinas,

That is great. If you have any other issues, feel free to contact us. Have a great day.