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Carlissa's avatar
Carlissa
New Contributor
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TV remote not working

The cable remote will turn TV on/off, but nothing else works.  It will not change channels, bring up the guide, or change volume.  How do I fix it?

  • ReneeG's avatar
    ReneeG
    Hi Carlissa, What model receiver and remote do you have? Sounds like the remote needs to be resynced with the box. Have you tried resetting the receiver by unplugging the power for a full two minutes and then plug it back in to see if that helps?

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  • ReneeG's avatar
    ReneeG
    Former Moderator
    Hi Carlissa, What model receiver and remote do you have? Sounds like the remote needs to be resynced with the box. Have you tried resetting the receiver by unplugging the power for a full two minutes and then plug it back in to see if that helps?
  • ReneeG's avatar
    ReneeG
    Former Moderator
    Awesome! Let us know if you have any other issues. Have a great weekend!