TV Pixelation and Service Temporarily Unavailable
This question/post is by a Harvey, Lousiana 70058 Cox Cable customer for 28 consecutive years.
QUESTION: When will the 'tv pixelation' and/or 'service temporarily unavailable' cease?
BACKGROUND: TV Pixelation and Service Temporarily Unavailable most often occurs when weather changes from hot/warm to cold/cool. It's odd it only appears to do it regularly when the weather temperature changes.
Last night, 1/6/17 the tv service was working fine, until midnight. This morning, 1/7/17, the service was temporarily unavailable - all channels being unavailable.
This is not the first time this occurred. It has been ongoing for past 2 months or so. We've already had various cox technicians visit and they said all seems to be ok. As per the request of one of the Cox phone service rep's, I also changed out one fo the hd cable boxes. To no avail, the issue still occurs.
A week or two ago, we had a chat session with another Cox service representative who adivsed the issue was with Cox's cable equipment upstream of our service location, that person said that seemed to be the problem. Cox was supposed to send someone from Plant out to investigate, however, it must have been during warm weather when all was working ok. A week or so after the chat session (and maybe the investigation) we had a followup phone message from Cox to inquire if everything was fixed. Apparently it wasn't fixed, because as of this morning, Saturday, January 7, 2017, our service is 'temporarily unavailable' again.
This morning, we called customer service again, who arranged for a technician visit for Monday afternoon from 5:00pm to 7:00pm. The customer service representative recommended to change out ALL of the cable boxes. Let them go for it, it is only costing them money in the long run. Which in the long run, increases the cable service bill we are all paying for.
We have been a Cox Cable customer for 28 consecutive years. In the past we were somewhat pleased with the service, but it has gotten to the point were are investigating changing service to ATT U-verse.
I don't know if these forums are being moderated or not, if so, I hope this post passes muster and shows up on the Cox tv forum.
Cox Moderator - Can this question/post be forwarded to one of your 'Communication Engineers' to determine the cause of this "pixelation/unavailable" issue? Apparently this appears to be a problem that service technicians cannot resolve or wasn't trained to handle.