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dmhoward's avatar
New Contributor

TV outage

I do not have any TV right now. Error message as follows:

Sorry, we've detected an interruption in your service.  Check for loose connection from the wall to the mini box to make sure they are secure.  If the problem persists, please contact Cox Customer Support at (866) 961-1207 to restore service.  Reference M.2.1.1 when calling.

Do i have to call or is it something you all can help me with.  I have verified all my connections.    

4 Replies

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  • Tecknowhelp's avatar
    Valued Contributor II

    This is a public forum of customers so you don't want to post your address. Looks like a outage. Does it effect all boxes? Do you have other services with Cox? 

  • Hi dmhoward,

    To protect your privacy we’ve removed your personal information from this forum post.  We can certainly offer assistance with the issue you’re experiencing. Is this error affecting one mini-box or both? Are there any splitters on the coax connection to the mini-box or is there a dedicated line going from the wall to the mini-box? 

  • thomasvon's avatar
    New Contributor

    Although not a great thing for either one of us, I am glad to see someone else with the same issue at the same time.

    I have been unable to get an explanation on this issue Reference M.2.1.1

    I was told that a technician would come out and look at the issue. I was also told that I would have to pay for the visit if it isn't connected to a service outage in the area since I hooked up the cable myself.  This is in spite of the fact that I had great service up until 6/15/16.

    The customer service rep attempted to reset the boxes but the signal does not go through. If someone figures out what the issue is, please post. Bottom line though, I won't be paying a service fee for this issue.

  • We do not charge a service fee if the issue is with outside wiring or with Cox owned equipment. If the issue is with interior wiring that needs to be replaced, there may be a service fee. If there is, you can add the Cox Service Protection Plan to your account. For more information, please feel free to visit:   The error code indicates to us that a tech will need to come out to investigate the issue. Make sure to check for any loose connections and tighten them as needed.