I was told this a.m. when I had a tech come for a couple of issues. One being TV Caller ID. He was here for quite a while and spent sometime outside. When he came back in he told me I didn't have TV Caller ID and if I wanted it I would have to call Cox and have have it activated and it would be an extra fee. Has anyone else been told this?
@PuzzledtobeSure,
We can look into this issue for you. Please send us an email with your full address so we can research and discuss the account.
Thanks,
Allan - Cox Support Forums Moderator.
After I posted my question I did call Cox and got a very helpful person in billing. I told her what the tech had said about my having to activate and pay for TV caller ID even though I had that service for a long time. She then asked to put me on hold and when she came back a short time later she told me that my TV caller ID had been "accidentally" deleted from my account of over 16 years and that I was now reinstated.
Update Re: TV Caller ID:
As stated above I called billing about not having TV Caller ID even though I had it previously for a long time. Told by the gal in billing, after being on hold for a time that, I had been accidentally removed but she assured me that I had been reinstated (no fee involved). I was happy! THEN I got a few phone calls and guess what ... yep no TV Caller ID! hmmmm!!!!!
Hello Dustin:
Yes, the Caller ID is working on my phone. I just now performed your suggestions and turned "on" / "off" / "on" and pressed OK for each press. Then I unplugged the power for 20 seconds. After the reboot I called the land line from my cell and no TV caller ID again. Just so you know I will most likely not give you any personal info on this thread. I am at a point where I need to move on from this malfunction.
Thank you anyway.
