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Overbilled_in_V's avatar
New Contributor

TV Billing

August 26, 2017, I became a Cox Communications customer for Internet; the professional installation went well on that same day. I added TV on September 2, 2017 my request was for local channels only but I was told I had to have the cable box. So, I got one Contour and one Mini. I was told it would be more expensive to do two Mini boxes.

I opted for a self-install. I setup automatic pay online via my credit card before the first billing. Once we had cable the Internet failed to remain connected. So professional install happened on September 3, 2017.  Things were still not working and a service technical was supposed to come out on September 9, 2017. The service technician was a no show and no call; like my time is not valuable.

I made a complaint to Cox about the no show, no call and all the charges associated with setup. I received a call and given a credit for $56.76 on September 6, 2017. The service technician on September 10, 2017 got the service working.

On September 27, 2017, I got an email that my bill was pasted due. I was setup on automatic pay. My credit card was in the website. I made the payment manually via the website for $145.58 the due balance with a late fee of $8.99. I called September 27, 2017. The billing customer service representative did see my credit card information but could not explain why the automatic payment did not happen.

So, with the billing customer service representative on the line I re-setup the automatic pay. He saw it setup as well. I questioned why my bill was outstanding for $533.35. At this point the billing customer service representative said he could not determine why my bill was so high and until billing was released it was nothing we could do.

Today, I received a paper statement from Cox that I had an outstanding balance $88.82. On September 27, 2017, this was not an option to make this payment. I saw an outstanding balance $533.35 but the billing cycle had not closed. I cancelled TV, today on October 2, 2017.  This pricing and billing is outrageous and if my child did not need Internet for school. I would cancel all services Cox services.

As I was closing my account. The customer service representative offered local channels without any cable boxes what I originally requested setting up services. I turned down this request. Shame on you Cox! I’m reporting you to the FCC and the BBB.

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  • JonathanJ's avatar
    Former Moderator
    @Overbilled in VA

    This forum is primarily intended for the discussion of a technical issue among peers. Billing and account issues require the sharing of sensitive information to resolve which isn't best suited for a public forum. Please email us at with your account details and we'd be happy to assist you with this also include this URL.