Tuning Adapters still not working! (Cablecard/Tivo)
I have two Tivos with Tuning Adapters that have not been able send SDV channel requests for 5 days running, preventing access to a majority of my subscribed channels. I am getting a bit frustrated.
Both of my TAs restarted and then could not acquire the channel tables Friday night. I can receive 1300 HBO, so I know the cable-cards are working correctly. The tuning Adapter diagnostics show an "OutOfState" error right after rebooting and receiving the channel table data.
After an hour with the Cox CSR, they set up a tech appt for Sunday. The tech called to cancel the visit. Says that they had a bunch of customer problems, all with TiVos /cablecards. They first blamed it on the TiVo side, but he said "they figured out that something changed on the Cox side, and that it won't be fixed until Monday"
No change on Monday. Made another Cox CSR call and went through the routine again. Sent out a truck this AM. Tech spent two hours ripping apart all my connections / swapping cable cards etc only to conclude it was "something in the system not working".
How does one escalate such things?
I see some other similar messages, but there must be many more customers with this problem. Reply if you are!