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fhphotog's avatar
New Contributor

Trying to get new email address

When I finally reach the page for controlling emails, I click on "Add new email address." Doing so, however, brings up a page for adding or deleting authorized users. With this there's no way I can find a way to add another email address. (It says you can have up to 10 addresses; I have three.) This has been ongoing and apparently is something Cox is unconcerned about. There's obviously a wrong link attached to "Add new email address," but Cox either won't or can't fix it. I need to have a new address. How long do I have to wait?

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  • AllenP's avatar
    Valued Contributor

    You are adding an authorized user ... as long as you don't check "Allow Authorized User complete access to all billing and payment areas." all they can do is e-mail.  Checking that box allows that user access to billing areas.  Maybe not the best wording but it works, just add you new user (e-mail account) there & don't check the box.

  • ReneeG's avatar
    Former Moderator
    Hi fhphotog,

    By adding an authorized user, you're authorizing a new email address to be added to your account. Are you able to add an authorized user?